TERMS & CONDITIONS
1. Our Products:
a) Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles, and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by The Nude Window to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
The goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain, blind or track. If you are unsure about any products or how to measure please call or email us for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.
c) Made to measure products
Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be canceled or returned. Because of this, it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, The Nude Window cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double-check your order to ensure that the products ordered and measurements taken are correct.
Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 10mm. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.
Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches, we cannot guarantee shade matching for previous orders, in addition, the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics, it may be that the sample despatched does not show the full range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.
2. Order processing and our contract:
a) Order cancellation or amendments
When ordering your goods you are agreeing to a legal binding contract. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that your goods have already been made, we are unable to refund your money. Telephone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.
The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of GST and the total price shown is the price you will pay. Deliveries to certain areas are subject to extra charges after an order has been placed. On receipt of your confirmation email check to ensure you are completely happy with the price of the goods ordered.
When ordering products from The NUde Window website we can only process your order when the goods ordered have been paid for in full by credit or debit card. You can pay online with all major credit cards, debit cards, and PayPal. Your payment card details will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
We have the right to cancel your order if:
- We have insufficient stock to make and deliver the goods ordered.
- If you have ordered from an island or country where we do not deliver.
- The goods ordered unbeknown to us have been discontinued.
- A pricing error or typing error has occurred due to system failure within our database or website. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
6. Delivery of your goods
We specify an estimated dispatch time on the landing page of each product. Please note that if we specify 20 days it means 20 working days from the moment the payment has reached our bank account (usually within 24 hours). The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period. We will inform you of the extra charge from the carrier as soon as possible. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.
7. Defective and damaged goods
The Nude Window products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at [email protected] or call us on 0416 029 931. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection.
The Nude Window offers a 12-month manufacturers guarantee on manufacturing faults. In addition, we offer a limited guarantee for a further two years making a total of 3 years. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched.
These Product Terms shall be governed by and construed in accordance with the Australian laws and any disputes will be decided only by the Australian courts.